You can lead your horses to water but can you make them drink?

"People will forget what you said, and forget what you did, but they will never forget how you made them feel."
- Maya Angelou

Objective

Learn what makes staff tick and how you can use this to your advantage to improve results.

Benefits

• Increased staff performance.
• Retention of staff.
• Increased business results.
• Good team culture.
• Staff advancement and promotion.
• Involvement in decision making process
  

Contents

• Mazlow vs. Herzberg and how to apply the theories
• Feedback process
• Praising
• Strokes - the units of recognition

Learning Outcomes

Distinguish between short term and long term motivators.

Learn to identify what motivates staff.