As call centres become recognised as a revenue generating sales channel, existing staff need to be challenged to realise higher levels of self-driven sales behaviour.

Designed for

Existing call centre staff who sell products or services.

Learning Outcomes

Understand the process of learning from experience and apply it conciously.

Appreciate the implications of attitude and ways to modify behavioural outcomes.

Encourage creation of a win/win culture to enhance abundance thinking and creativity.

Implement a process which actively involes all team members in: defining the objective, creative thinking, action planning, implementation and review.

Develop groups that pass through various stages before becoming high performing teams.

Understand the role of leadership in an effective team - for the "appointed" leader and team members.

Understand that an effective relationship between interdependent teams, internally and externally, is essential in high performance companies.