Written communications such as email, letters, memos, faxes, proposals and reports are a part of most jobs. Our writing affects our business: It needs to be easy to read, to have impact, to look professional and above all it needs to get the desired results. This program develops these abilities.

Benefits

• Effective communication for optimum results
• Consistent professional standards
• Efficient time management
• Enhanced professional skills

Learning Outcomes

Define the purpose, readership and desired outcome of written communication.

Appropriately structure writing for its type and purpose.

Write with impact by making it persuasive, effective and centered on the reader.

Understand the basic principles: clear, concise, correct, complete and courteous.

Implement the plan/draft/edit writing process.

Understand and use the appropriate conventions and formats of letters, memos, reports and other documents.